Privacy Statement & Mind Quality

Our Values:





Privacy Statement

If you contact us, engage in our services or request information from us, we obtain information about you.  This statement explains how we look after that information and what we do with it:- 

We have a duty to process your data legally and fairly.  We must also ensure that the data we hold is accurate, adequate, relevant and not excessive. We will not pass this information to other organisations without your consent. 

Normally the only information we hold comes directly from you.  Whenever we collect information from you, we will make it clear what information is required in order to provide you with support or services.  You do not have to provide us with any additional information unless you choose to.  We store your information securely on our computerised database and on paper records, we restrict access to those who have a need to know, and we train our staff in handling the information securely. 

If you have made an enquiry we will pass your details to the professional worker providing that service with in the organisation. 

We would also like to contact you in future to tell you about other services we provide and ways in which you might like to support us. We will always ask for your agreement to be contacted in this way  You can also contact us directly at any time to tell us not to send you any future material. 

You have the right to a copy of all the information we hold about you. To obtain a copy, either ask for an application form to be sent to you, or write to the Data Protection Officer at Caerphilly Borough Mind, 36 Penallta Road, Ystrad Mynach, CF82 7AN. There is no charge to obtain this information and we aim to reply as promptly as we can and, in any case, within the legal maximum of one month.

We will only keep your data on our systems for a reasonable length of time, that is, no longer than 3 years after your engagement with us ends. You have the right to have the data we hold on you erased from our records at any time. If you have given your consent for us to contact you about services, surveys etc. you may withdraw this consent at any time

Caerphilly Borough Mind is a registered Charity and Company Limited by Guarantee

Mind Quality

We are committed to the development of high quality services and work within the framework of the Mind Quality Mark.

We Won't Give Up

We won't give up until everyone experiencing a mental health problem gets both support and respect.

Advice & Support

We provide advice and support to empower anyone experiencing a mental health problem.

Always Improving

We campaign to improve services, raise awareness and promote understanding.